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Terms & Conditions
Welcome to iFix Pod. These Terms and Conditions (“Terms”) govern your access to and use of our repair services. By engaging with our services, you agree to be bound by these Terms. Please read them carefully.
1. About Us
- Business Name: iFix Pod
- Head Office: 50 Essex Street, London, WC2R 3JF
- Kiosks: 6 High Holborn, London, WC1V 6DR; 68 Kingsway, London, WC2B 6BG
- Phone: 020 7101 3277
- Website: http://www.iFixPod.com)
- Email: info@iFixPod.com
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2. Scope of Services
We provide professional repair services for a wide range of electronic devices including smartphones, tablets, smartwatches, laptops, and accessories. Our services include, but are not limited to:
- Screen replacements
- Battery replacements
- Charging port repairs
- Water damage repairs
- Software updates and troubleshooting
- Hardware repairs and component replacements
All repairs are subject to device diagnosis and availability of parts.
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3. Customer Responsibilities
- Customers must provide accurate device details and explain the fault clearly.
- Devices should be presented in a clean condition; additional cleaning or disassembly may incur extra charges.
- Customers are responsible for backing up all data prior to repair. iFix Pod is not responsible for any data loss or damage during repair.
- Customers must provide proof of ownership if requested.
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4. Quality of Parts and Repair Standards
- We use only genuine original parts or the highest quality equivalents approved by manufacturers.
- Our technicians are highly trained professionals following industry standards to ensure quality repairs.
- We do not guarantee the full functionality of the device post-repair if underlying or unrelated issues are present.
- In cases where a device cannot be repaired, we will notify the customer promptly and may offer options such as replacement or disposal.
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5. Pricing, Quotes, and Payment
- Repair prices are quoted upfront and are based on the device model, fault, and parts required.
- Final charges will be confirmed before any work begins.
- Payment must be made in full upon device collection or at the completion of the repair.
- We accept cash, card, and digital payments.
- Any additional repairs or parts required after initial diagnosis will be communicated and approved before proceeding.
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6. Repair Timeframes
- Estimated repair times are provided at the time of diagnosis; however, they are approximate and may vary due to unforeseen circumstances or part availability.
- We will notify you of any delays and keep you informed throughout the process.
- We do not guarantee same-day repairs but strive for fast service, typically within [insert time frame, e.g., 24-48 hours].
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7. Warranty and Liability
- All repairs carry a repair warranty, covering parts and labour.
- The warranty does not cover damage caused by misuse, accidental damage, liquid ingress after repair, or unauthorized repairs.
- We are not responsible for data loss, software issues, or any consequential damages resulting from device malfunction or repair.
- Our liability is limited to the cost of the repair. We do not accept liability for any loss or damage beyond this scope.
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8. Device Collection, Storage, and Disposal
- Devices left uncollected after [insert time period, e.g., 30 days] may be disposed of or sold in accordance with UK laws.
- Customers are responsible for arranging collection or delivery if the device is to be sent elsewhere.
- We reserve the right to charge storage fees for uncollected devices.
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9. Data Privacy and Confidentiality
- We handle all personal data in accordance with the UK Data Protection Act 2018 and GDPR.
- We do not access, copy, or share your data unless necessary for repair purposes or required by law.
- Customers are responsible for backing up their data prior to repair; we are not liable for data loss.
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10. Cancellations and Refunds
- Cancellations are accepted before parts are ordered or repairs commence, subject to a cancellation fee of [insert fee or percentage].
- Refunds are only issued if the repair is faulty due to our workmanship within the warranty period.
- Refunds do not apply for change of mind or if the device is found to be beyond repair.
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11. Unforeseeable Events and Force Majeure
We shall not be liable for delays or failure to perform caused by circumstances beyond our control, including natural disasters, strikes, pandemics, or government restrictions.
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12. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the revised Terms.
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13. Governing Law and Jurisdiction
These Terms and Conditions are governed by UK law. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of UK courts.
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14. Contact Us
If you have questions or need further assistance, please contact us:
- Phone: 020 7101 3277
- Email: info@iFixPod.com
- Website: http://www.iFixPod.com
- Head Office: 50 Essex Street, London, WC2R 3JF
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Thank you for choosing iFix Pod — your trusted repair partner in London.