Privacy Policy

At iFix Pod, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. Please read this policy carefully.

1. Information We Collect
We may collect and process the following types of personal data:

Personal Identification Data: Name, address, phone number, email address, proof of identity.

Device Information: Device type, model, serial number, IMEI, repair history.

Payment Data: Payment method details (processed securely via third-party payment providers).

Diagnostic Data: Fault reports, repair details, diagnostics results.

Communication Data: Correspondence through email, phone, or contact forms.

Cookies and Usage Data: Information collected via cookies to improve our website experience.

2. How We Use Your Data
We use your data for the following purposes:

To process your repair orders and manage repairs.

To communicate with you regarding repairs, quotes, and service updates.

To improve our website, products, and services.

To comply with legal obligations and resolve disputes.

To send promotional offers (where consent has been provided).

3. How We Share Your Data
We do not sell or rent your personal data. We may share your information with:

Third-party service providers who assist with payment processing, device diagnostics, or technical support.

Legal authorities if required by law or to protect our rights.

Insurance companies in case of claims or disputes.

Affiliate or partner companies for service delivery (only with your consent).

All third-party providers are contractually obligated to protect your data and use it solely for the purposes we specify.

4. Data Security
We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and staff training.

5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including satisfying legal, accounting, or reporting obligations. When data is no longer needed, it is securely deleted.

6. Your Rights
Under UK data protection laws, you have rights regarding your personal data, including:

The right to access the data we hold about you.

The right to request correction or deletion of your data.

The right to withdraw consent for processing your data.

The right to restrict or object to certain processing activities.

The right to data portability.

To exercise any of these rights, please contact us at info@iFixPod.com.

7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, analyze site traffic, and improve our services. You can manage your cookie preferences through your browser settings.

8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies.

9. Changes to This Privacy Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised date. We recommend reviewing this policy regularly.

10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: info@iFixPod.com
Phone: 020 7101 3277
Address: 50 Essex Street, London, WC2R 3JF

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